£1.22 million* Lost by Businesses Each Year as a Result of Recurring Network Downtime

Published 26th June 2008

£1.22 million* Lost by Businesses Each Year as a Result of
Recurring Network Downtime

Survey reveals that up to 125 man days are wasted on replicated network maintenance

June 26 2008 – A global study of 600 CIOs, network engineers and IT managers today revealed that up to 125 man days each year are wasted by IT teams correcting repetitive issues on the network rather than establishing their root causes and rectifying them once and for all.

The average cost of this network downtime (62 man days) to a business that relies on its network for customer sales and transactions, such as a bank or an online trading company, equates to £1.22 million in lost revenues each year according to a downtime calculation tool from Gartner.

The study, released by Network Instruments today, highlighted that less than 25% of those with responsibility for the delivery and performance of business-critical applications consider this to be a major network concern.

“This lack of concern for the delivery and performance of applications is probably a major reason why recurring faults are such a problem. Increasingly, businesses will start to rely heavily on Unified Communications, which will put further pressures on network performance. Therefore, the need for regular pro- and reactive monitoring and troubleshooting will become all the more important if a business is to remain operational 365 days a year,” explained Ian Cummins, VP EMEA, Network Instruments.

According to the study, most troubleshooting time was consumed isolating a reoccurring problem. Over three-quarters of the IT teams interviewed spent at least 25 days a year repeating diagnosis, while a quarter spent over 75 days isolating the same performance problems.
-ENDS-

About the Study
The State of the Network study surveyed nearly 600 IT professionals to establish the amount of time they spend troubleshooting application performance each year. The results are based on responses from network engineers, IT directors and CIOs in the United Kingdom, Europe, North America, Africa and South America.

About Network Instruments
Network Instruments, a leading provider of innovative analysis solutions, helps organizations and enterprises ensure the delivery of business-critical applications on their networks. The company's monitoring and reporting products provide comprehensive visibility into networks and applications to optimize network performance, speed troubleshooting, and assist long-term capacity planning. Network Instruments solutions provide integrated enterprise-wide reporting and back-in-time investigation capabilities for troubleshooting networks. The company is headquartered in Minneapolis with sales offices worldwide and distributors in over 50 countries. For more information about the company, products, and technology, please visit www.networkinstruments.co.uk.

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